CSC CSC Change Management & Organizational Development 2

Question 1

Which organizational development intervention focuses on improving team dynamics, trust, and collaboration within a work group?

Accepted Answer

Team building

Answer

Team building is an OD intervention specifically designed to improve interpersonal dynamics, trust, and collaborative effectiveness within work groups.

Question 2

In organizational development, 'action research' is BEST described as:

Accepted Answer

A cyclical process of diagnosing problems, planning interventions, implementing actions, and evaluating results

Answer

Action research is a cyclical OD process involving diagnosis, planning, action, and evaluation, with each cycle informing the next.

Question 3

A senior consultant is designing a change communication plan. Which communication principle is MOST important for reducing uncertainty among employees?

Accepted Answer

Communicating early, frequently, and honestly even when information is incomplete

Answer

Communicating early, frequently, and honestly—even with incomplete information—reduces uncertainty and prevents rumor-driven resistance.

Question 4

What is the role of a 'change champion' in an organizational change initiative?

Accepted Answer

An influential employee who advocates for the change and supports peers through the transition

Answer

Change champions are influential employees who advocate for the initiative and provide peer-level support to colleagues navigating the transition.

Question 5

Which metric is MOST commonly used to measure the success of a change management program post-implementation?

Accepted Answer

Employee adoption rate and sustained behavioral change

Answer

Employee adoption rate and sustained behavioral change are the primary indicators that a change management program has succeeded beyond go-live.

(CSC) Certified Senior Consultant Practice Test

(CSC) Certified Senior Consultant Practice Test

CSC CSC Change Management & Organizational Development 2