CSA System Maintenance and Support 3

Question 1

An administrator needs to temporarily disable all notifications for a major maintenance window. What is the fastest way to achieve this in ServiceNow?

Accepted Answer

Disable the Email Sending property in System Properties

Answer

Setting the 'glide.email.send' property to false in System Properties globally suppresses all outbound email notifications instantly.

Question 2

A support team reports that their assignment group is not receiving SLA breach notifications. After checking the notification, the administrator finds it is active. What should be checked next?

Accepted Answer

The notification's condition filter and user subscription settings

Answer

If a notification is active but not sending, the condition filter may be excluding the relevant records or users may not meet subscription criteria.

Question 3

Which log file in ServiceNow should an administrator review to identify JavaScript errors occurring in server-side scripts?

Accepted Answer

sys_log

Answer

The sys_log table captures system-level errors, warnings, and info messages including server-side JavaScript exceptions.

Question 4

An administrator discovers that a Scheduled Job failed silently last night. Where can they find the execution history and any error output?

Accepted Answer

System Scheduler > Scheduled Job Logs

Answer

The System Scheduler section includes a log of scheduled job executions, including status, start/end times, and any error output.

Question 5

What does the 'Revert to Out-of-Box' option do when resolving an upgrade conflict?

Accepted Answer

Replaces the customized version with the vendor's latest version

Answer

Reverting to out-of-box replaces the administrator's customization with the vendor's upgraded version, discarding local changes.

(CSA) Certified System Administrator Practice Test

(CSA) Certified System Administrator Practice Test

CSA System Maintenance and Support 3