CSA System Maintenance and Support 2

Question 1

A ServiceNow administrator needs to schedule a recurring job to clean up old log entries every Sunday at 2 AM. Which feature should they use?

Accepted Answer

Scheduled Job

Answer

Scheduled Jobs in ServiceNow allow administrators to run scripts or workflows at defined intervals, such as weekly at a specific time.

Question 2

During a system upgrade, an administrator notices that a custom Business Rule is conflicting with an out-of-box update. What is the recommended approach?

Accepted Answer

Review the upgrade conflict and merge changes carefully using the Upgrade Monitor

Answer

The Upgrade Monitor highlights conflicts between customizations and out-of-box updates, allowing admins to review and merge changes safely.

Question 3

An administrator wants to prevent users from accidentally deleting records in a critical table. Which access control action should be restricted?

Accepted Answer

Delete

Answer

Restricting the Delete ACL action on a table prevents users from removing records, protecting critical data from accidental deletion.

Question 4

Which ServiceNow table stores all configuration changes made by administrators for audit purposes?

Accepted Answer

sys_audit

Answer

The sys_audit table records field-level changes to records, providing a complete audit trail of configuration and data modifications.

Question 5

A user reports that a form is loading slowly. The administrator suspects a client script is causing the delay. Which tool should be used to diagnose this?

Accepted Answer

JavaScript Debugger in the browser

Answer

The browser's built-in JavaScript Debugger allows administrators to profile and identify slow-running client-side scripts.

(CSA) Certified System Administrator Practice Test

(CSA) Certified System Administrator Practice Test

CSA System Maintenance and Support 2