CSA Process Automation 2

Question 1

Which automation tool in Salesforce is best suited for sending an email alert when a Case is escalated to Priority 'High'?

Accepted Answer

Flow-triggered by record change

Answer

A record-triggered Flow fires automatically when a record is created or updated, making it ideal for sending email alerts on field changes like Priority escalation.

Question 2

In a Flow, what element should you use to retrieve a single record from a Salesforce object based on filter criteria?

Accepted Answer

Get Records

Answer

The 'Get Records' element queries Salesforce for records matching specified filter criteria and stores the results in a Flow variable.

Question 3

An Approval Process has a 'Final Rejection Action'. When does this action execute?

Accepted Answer

When the final approver in the last step rejects or when rejection causes the process to exit

Answer

Final Rejection Actions run when the overall approval process ends in rejection, either at the final step or when a rejection action is set to reject the entire process.

Question 4

Which statement about scheduled paths in record-triggered Flows is TRUE?

Accepted Answer

They run at a defined time offset after the trigger condition is met

Answer

Scheduled paths in record-triggered Flows execute at a configured time delay (e.g., 3 days after record creation) relative to when the trigger condition is met.

Question 5

What is the maximum number of active Flows you can have per object in a record-triggered automation context?

Accepted Answer

There is no per-object limit for active Flows

Answer

Salesforce does not impose a strict per-object limit on active record-triggered Flows, though best practices recommend consolidating logic to reduce performance overhead.

(CSA) Certified Salesforce Administrator Practice Test

(CSA) Certified Salesforce Administrator Practice Test

CSA Process Automation 2