CSA Organization Setup & User Management 3

Question 1

What is the purpose of a Salesforce Role Hierarchy?

Accepted Answer

To control record access by granting managers visibility into subordinates' records

Answer

The Role Hierarchy controls data visibility, allowing users higher in the hierarchy to see records owned by users below them.

Question 2

Which of the following can a Delegated Administrator NOT do?

Accepted Answer

Modify profiles

Answer

Delegated Administrators can manage users and assign profiles but cannot create or modify the profiles themselves.

Question 3

An admin wants to give a specific user extra permissions without changing their profile. What should the admin use?

Accepted Answer

A Permission Set

Answer

Permission Sets grant additional permissions to individual users on top of what their profile already provides.

Question 4

How many profiles can a single Salesforce user be assigned?

Accepted Answer

Exactly one

Answer

Each user can only be assigned one profile, though multiple permission sets can supplement it.

Question 5

A user needs to be temporarily deactivated while on leave, then reactivated. What is the correct approach?

Accepted Answer

Deactivate the user record and reactivate it later

Answer

Admins can deactivate a user to prevent login and simply reactivate the same record when the user returns.

(CSA) Certified Salesforce Administrator Practice Test