Users, Groups, and Roles Flashcards
7 cards from real CSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Users, Groups, and Roles flashcards as text
Which table stores user records in ServiceNow?
Answer: sys_user
User records are stored in the sys_user table, which is the core table for all platform users.
A user needs access to a specific application but should not have admin rights. What is the best approach?
Answer: Assign only the role required for that application
Following the principle of least privilege, you should assign only the specific role required for the application.
What happens when a role is assigned to a group in ServiceNow?
Answer: All current and future members of the group inherit the role
Roles assigned to a group are automatically inherited by all current and future members of that group.
Which field on the sys_user record controls whether a user can log into ServiceNow?
Answer: Active
The 'Active' field on a user record must be set to true for the user to be able to log in.
What is a 'delegate' in the context of ServiceNow user management?
Answer: A user authorized to act on behalf of another user for approvals
A delegate is a user who is authorized to act on behalf of another user, primarily for approval tasks.
Which of the following correctly describes role containment in ServiceNow?
Answer: A role can include other roles, granting all their permissions
ServiceNow supports role containment, where one role can include other roles, effectively granting all contained role permissions.
Where do you configure the default group for new users created via LDAP import?
Answer: LDAP Server record > Default User Group field
The Default User Group field on the LDAP Server record determines which group new LDAP-imported users are placed into.