Practice Test Geeks(CSA) ServiceNow System Administrator Certification Practice Test
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Self-Service & Process Automation Flashcards

7 cards from real CSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Self-Service & Process Automation flashcards as text

  1. What is the purpose of 'UI Policies' when configured on a Service Catalog item?

    Answer: To dynamically show, hide, or make fields mandatory based on user input on the order form

    UI Policies evaluate conditions on the catalog form and dynamically control field visibility, read-only status, and mandatory requirements without requiring a client script.

  2. In Flow Designer, which feature allows an administrator to pause a flow and wait for a specific condition or approval before continuing?

    Answer: Wait for Condition / Ask for Approval actions

    Wait for Condition and Ask for Approval are pause-type actions in Flow Designer that halt execution until the defined condition is met or an approver responds.

  3. Which table stores submitted Service Catalog requests in ServiceNow?

    Answer: sc_request

    The sc_request table holds the parent request record, while sc_req_item stores the individual ordered items associated with that request.

  4. A ServiceNow admin wants automation to run every night at midnight to close resolved incidents older than 7 days. Which tool should they use?

    Answer: Scheduled Script Execution (Scheduled Job)

    Scheduled Script Executions (Scheduled Jobs) run GlideScript at defined time intervals, making them the right tool for recurring, time-based bulk operations.

  5. What is a 'Catalog UI Policy' condition based on in a Service Catalog item?

    Answer: The value of catalog variables (form fields) on the order form

    Catalog UI Policies evaluate conditions against the catalog variables (the item's form fields) to determine when to apply visibility or mandatory rules.

  6. In Knowledge Management, what does setting an article's 'Workflow' state to 'Published' do?

    Answer: It makes the article visible to end-users searching the knowledge base

    Publishing a knowledge article transitions it to a state where it appears in self-service portal searches and is accessible to users based on the knowledge base's access controls.

  7. What is the function of 'Execution Conditions' on a Flow Designer trigger?

    Answer: They filter which records or events actually start the flow by applying conditional checks

    Execution Conditions on a trigger act as gate criteria so the flow only runs when the triggering record or event meets specific field-value conditions.