CSA - ServiceNow System Administrator Notifications and Email Configuration Flashcards
6 cards from real CSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CSA - ServiceNow System Administrator Notifications and Email Configuration flashcards as text
In ServiceNow, which module is used to create and manage email notifications sent to users?
Answer: Notifications
The Notifications module (System Notification > Email > Notifications) is where admins define when and to whom emails are sent.
What are the three trigger conditions you can configure for a ServiceNow Notification?
Answer: Created, Updated, Deleted
ServiceNow Notifications can fire on record Created, Updated, or Deleted events for the specified table.
Which field in a ServiceNow Notification definition specifies the recipient of the email?
Answer: Users/Groups to notify
The 'Users/Groups to notify' section of a Notification record defines who receives the email, including users, groups, and dynamic recipients.
What is the purpose of an Email Template in ServiceNow?
Answer: To create reusable subject and body content for Notifications
Email Templates provide reusable subject and body content that can be referenced by multiple Notification records.
Which ServiceNow feature allows variable substitution in Notification email bodies using field values from the triggering record?
Answer: Mail Scripts
Mail Scripts (also called email scripts) allow dynamic content insertion using JavaScript that evaluates against the triggering record.
How do you reference a field value directly in a ServiceNow Notification email body?
Answer: ${field_name}
ServiceNow uses the ${field_name} syntax in notification bodies to dynamically insert field values from the triggering record.