CSA - ServiceNow System Administrator Notifications and Email Configuration Flashcards
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Read the first 6 CSA - ServiceNow System Administrator Notifications and Email Configuration flashcards as text
Which condition on a ServiceNow Notification prevents the same email from being sent more than once for the same record change?
Answer: Notification Throttle
Notification Throttle settings limit how frequently the same notification fires for the same record within a specified time window.
What is the purpose of using 'Category' on a ServiceNow Notification record?
Answer: Groups notifications so users can manage subscriptions by category
Notification Categories allow users to manage their preferences in bulk by subscribing or unsubscribing from an entire category of emails.
In ServiceNow, what does the 'Subscribe' feature on a record allow a user to do?
Answer: Opt in to receive notifications for changes to that specific record
The Subscribe feature adds a user to the notification recipients list for a specific record, so they are alerted whenever it is updated.
Which ServiceNow feature allows an admin to test a notification without waiting for a real triggering event?
Answer: Test Notification button
The 'Test Notification' related link on a Notification record sends a sample email immediately so the admin can verify formatting and recipients.
What format does ServiceNow use by default for sending outbound notification emails?
Answer: HTML with a plain text alternative
ServiceNow sends notifications in HTML format by default and includes a plain text fallback for email clients that do not render HTML.
Which ServiceNow system property sets the default 'From' email address used in outbound notifications?
Answer: glide.email.from.address
The 'glide.email.from.address' system property defines the default sender address that appears in outbound notification emails.