CSA - ServiceNow System Administrator Notifications and Email Configuration Flashcards
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Which ServiceNow table stores all outbound email records for auditing purposes?
Answer: sys_email
The sys_email table stores all outbound (and inbound) email records, allowing admins to review delivery status and content.
What does 'Digest' style mean when configured on a ServiceNow Notification?
Answer: Multiple qualifying events are bundled into a single email
Digest notifications aggregate multiple triggering events into one email sent at a scheduled interval rather than sending one email per event.
Which record type in ServiceNow defines the SMTP server settings used for sending outbound emails?
Answer: Email Account
Email Account records (System Mailboxes > Outbound) store the SMTP server address, port, credentials, and TLS settings for outbound mail.
In ServiceNow, what is an 'Inbound Action' used for?
Answer: Processing incoming emails and performing actions on records
Inbound Actions define rules that process incoming emails and can create, update, or reply to ServiceNow records based on email content.
What is the purpose of the 'Notification Preference' (sys_user_preference) in ServiceNow?
Answer: Lets individual users opt in or out of specific notifications
Notification Preferences allow users to subscribe or unsubscribe from individual notification types based on their personal preferences.
Which property in ServiceNow controls whether the email notification system is globally enabled or disabled?
Answer: glide.email.outbound.enabled
The 'glide.email.outbound.enabled' system property toggles the entire outbound email sending capability on or off.