Practice Test Geeks(CSA) ServiceNow System Administrator Certification Practice Test
← All CSA Flashcard Decks

CSA - ServiceNow System Administrator Incident and Change Management Flashcards

6 cards from real CSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 CSA - ServiceNow System Administrator Incident and Change Management flashcards as text

  1. In ServiceNow Change Management, which change type requires a full CAB review before approval?

    Answer: Normal

    Normal changes require full Change Advisory Board (CAB) review and approval before implementation.

  2. What is the purpose of a Change Task in ServiceNow?

    Answer: To break a change request into actionable work items

    Change Tasks are child records of a Change Request used to assign and track individual implementation steps.

  3. Which state must a Normal Change reach before implementation work can begin?

    Answer: Authorize

    A Normal Change must reach the 'Authorize' state, meaning all required approvals have been granted, before implementation.

  4. What is the primary difference between a Standard and an Emergency change in ServiceNow?

    Answer: Standard changes are pre-approved; Emergency changes require expedited approval

    Standard changes are pre-approved low-risk changes, while Emergency changes require rapid approval due to urgent business need.

  5. Which ServiceNow module allows administrators to define the approval workflow stages for Change Requests?

    Answer: Change Models

    Change Models define reusable templates that specify the approval workflow, tasks, and states for a particular type of change.

  6. In the context of Change Management, what does 'CAB' stand for?

    Answer: Change Advisory Board

    CAB stands for Change Advisory Board, the group that reviews and approves Normal and Emergency change requests.