CSA CSA - ServiceNow System Administrator Notifications and Email Configuration 2 — Questions and Answers
Question 1: Which ServiceNow table stores all outbound email records for auditing purposes?
- sys_email (Correct answer)
- sysevent_email_action
- sys_notification
- sys_user_preference
Correct answer: sys_email
The sys_email table stores all outbound (and inbound) email records, allowing admins to review delivery status and content.
Question 2: What does 'Digest' style mean when configured on a ServiceNow Notification?
- The email is compressed before sending
- Multiple qualifying events are bundled into a single email (Correct answer)
- The notification is sent only to administrators
- HTML content is stripped from the email
Correct answer: Multiple qualifying events are bundled into a single email
Digest notifications aggregate multiple triggering events into one email sent at a scheduled interval rather than sending one email per event.
Question 3: Which record type in ServiceNow defines the SMTP server settings used for sending outbound emails?
- Email Notification
- Email Account (Correct answer)
- Outbound Email Configuration
- Email Properties
Correct answer: Email Account
Email Account records (System Mailboxes > Outbound) store the SMTP server address, port, credentials, and TLS settings for outbound mail.
Question 4: In ServiceNow, what is an 'Inbound Action' used for?
- Sending automated replies to users
- Processing incoming emails and performing actions on records (Correct answer)
- Routing inbound calls to agents
- Configuring IMAP mailbox settings
Correct answer: Processing incoming emails and performing actions on records
Inbound Actions define rules that process incoming emails and can create, update, or reply to ServiceNow records based on email content.
Question 5: What is the purpose of the 'Notification Preference' (sys_user_preference) in ServiceNow?
- Allows admins to disable all system emails
- Lets individual users opt in or out of specific notifications (Correct answer)
- Controls SMTP authentication settings
- Sets the default email format to plain text or HTML
Correct answer: Lets individual users opt in or out of specific notifications
Notification Preferences allow users to subscribe or unsubscribe from individual notification types based on their personal preferences.
Question 6: Which property in ServiceNow controls whether the email notification system is globally enabled or disabled?
- glide.email.smtp.active
- glide.notification.enabled
- glide.email.outbound.enabled (Correct answer)
- glide.smtp.send
Correct answer: glide.email.outbound.enabled
The 'glide.email.outbound.enabled' system property toggles the entire outbound email sending capability on or off.
CSA CSA - ServiceNow System Administrator Notifications and Email Configuration 2
Which ServiceNow table stores all outbound email records for auditing purposes?