CSA CSA - ServiceNow System Administrator Notifications and Email Configuration 2

Question 1

Which ServiceNow table stores all outbound email records for auditing purposes?

Accepted Answer

sys_email

Answer

sysevent_email_action

Answer

sys_notification

Answer

sys_user_preference

Question 2

What does 'Digest' style mean when configured on a ServiceNow Notification?

Accepted Answer

Multiple qualifying events are bundled into a single email

Answer

The email is compressed before sending

Answer

The notification is sent only to administrators

Answer

HTML content is stripped from the email

Question 3

Which record type in ServiceNow defines the SMTP server settings used for sending outbound emails?

Accepted Answer

Email Account

Answer

Email Notification

Answer

Outbound Email Configuration

Answer

Email Properties

Question 4

In ServiceNow, what is an 'Inbound Action' used for?

Accepted Answer

Processing incoming emails and performing actions on records

Answer

Sending automated replies to users

Answer

Routing inbound calls to agents

Answer

Configuring IMAP mailbox settings

Question 5

What is the purpose of the 'Notification Preference' (sys_user_preference) in ServiceNow?

Accepted Answer

Lets individual users opt in or out of specific notifications

Answer

Allows admins to disable all system emails

Answer

Controls SMTP authentication settings

Answer

Sets the default email format to plain text or HTML

Question 6

Which property in ServiceNow controls whether the email notification system is globally enabled or disabled?

Accepted Answer

glide.email.outbound.enabled

Answer

glide.email.smtp.active

Answer

glide.notification.enabled

Answer

glide.smtp.send