CSA Business Process Automation Flashcards

What is the purpose of 'cascading approvals' in a Pega workflow?

Answer: To route an approval through a hierarchical chain of approvers in sequence

Cascading approvals in Pega route an approval request sequentially up a management hierarchy until final authorization is granted.

In Pega, which automation tool is used to handle repetitive background tasks such as running batch jobs or scheduled processing?

Answer: Agent (scheduler)

Pega Agents are background processes that run on a scheduled basis to perform automated tasks like batch processing or cleanup.

Which Pega SLA configuration parameter defines the target time by which an assignment should be completed before urgency is increased?

Answer: Goal

The 'Goal' in a Pega SLA is the desired completion time; when it passes, the assignment urgency is incrementally raised.

In Pega, what is the role of the 'Decisioning' feature in business process automation?

Answer: To apply Next Best Action strategies that automate decisions using AI and business rules

Pega Decisioning uses AI-driven strategies and business rules to automate real-time decisions such as offers, actions, or routing.

In a Pega flow, what does the 'Merge' shape do?

Answer: Synchronizes parallel branches by waiting for all branches to complete before proceeding

The Merge shape in Pega reunites parallel flow branches, ensuring all concurrent work is finished before the flow continues.

In Pega, what is a 'stage' in the context of Case Lifecycle Management?

Answer: A high-level phase of a case that groups related processes and steps together

In Pega Case Lifecycle Management, a stage represents a major phase (e.g., New, In Review, Resolved) that organizes related processes.