NRF Customer Service & Sales — Certified Sales Associate
The NRF Foundation Customer Service & Sales credential certifies entry-level retail and sales professionals on customer engagement, needs assessment, sales techniques, negotiation, and relationship management. Developed in collaboration with major retailers including Walmart, Macy's, and The Home Depot.
75
Questions
90 min
Time Limit
70%
To Pass
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Exam Rules
- You can skip questions and return to them later
- Flag questions for review before submitting
- No feedback shown until you submit the entire exam
- Unanswered questions count as wrong — answer everything
- 10 pretest questions are mixed in and don't affect your score
- Timer auto-submits when time runs out
- Your progress is auto-saved every 30 seconds