Communication & Interpersonal Skills Flashcards

When transcribing minutes from a meeting, which information is essential to include?

Answer: Decisions made, action items, responsible parties, and deadlines

Meeting minutes must capture decisions, assigned action items, owners, and due dates to serve as an accurate record and accountability tool.

What is the primary purpose of an executive summary in a business report?

Answer: To provide a brief overview of key findings, conclusions, and recommendations

An executive summary distills the report's key findings and recommendations so busy executives can quickly grasp the essential points.

Which technique helps a speaker manage anxiety before an important presentation?

Answer: Deep breathing exercises and thorough preparation and practice

Combining controlled breathing to calm the nervous system with thorough preparation significantly reduces presentation anxiety.

In a cross-functional team, which interpersonal behavior most promotes effective collaboration?

Answer: Seeking to understand different perspectives before proposing solutions

Seeking to understand diverse perspectives builds trust, surfaces better solutions, and fosters the shared ownership needed for cross-functional success.

What does 'proxemics' refer to in nonverbal communication?

Answer: The use of personal space and physical distance in communication

Proxemics studies how physical distance between communicators affects interaction, varying by relationship type and cultural norms.

Which of the following represents the MOST appropriate use of 'CC' in a business email?

Answer: Keeping stakeholders informed who need awareness but no action required

CC (carbon copy) is used for recipients who need to stay informed but are not the primary audience or required to respond.

A secretary working remotely must ensure effective virtual communication. Which practice is MOST important?

Answer: Responding promptly, using clear subject lines, and confirming task receipt

Prompt responses, clear communication, and task confirmation are the cornerstones of effective virtual professional communication.