CRPA Stakeholder Roles & Service Delivery 2

Question 1

When a corporation's relocation policy conflicts with an employee's housing needs, which stakeholder typically mediates the dispute?

Accepted Answer

The relocation management company (RMC)

Answer

The RMC serves as the coordination hub between corporate clients and transferees, resolving policy-to-need conflicts.

Question 2

A third-party relocation company orders an appraisal on behalf of a corporate employer. Who is the appraiser's client under USPAP?

Accepted Answer

The third-party relocation company that engaged the appraiser

Answer

Under USPAP, the client is the party who engages the appraiser — in this case the third-party relocation company.

Question 3

Which ERC guideline defines the recommended scope of work for a relocation appraisal?

Accepted Answer

ERC Worldwide Employee Relocation Appraisal Guidelines

Answer

The ERC Worldwide Employee Relocation Appraisal Guidelines set the industry-standard scope for relocation appraisals.

Question 4

A transferee disagrees with the appraised value of their home. What is the most appropriate next step under standard relocation service delivery?

Accepted Answer

The RMC orders a second independent appraisal per program policy

Answer

Standard relocation policy typically provides for a second independent appraisal when the transferee disputes the first value.

Question 5

Which relocation stakeholder is primarily responsible for ensuring the transferee understands the home sale assistance program benefits?

Accepted Answer

The relocation counselor or coordinator

Answer

The relocation counselor or coordinator is tasked with explaining program benefits and guiding the transferee through the process.

(CRPA) Certified Relocation Professional Appraiser Practice Test