CRPA Stakeholder Roles & Service Delivery

Question 1

Who are the primary stakeholders in a relocation transaction?

Accepted Answer

Employee, employer, appraiser, and others

Answer

Only the relocating employee.

Answer

Only the real estate agent.

Answer

Bank loan officer only.

Question 2

What is the role of a relocation management company?

Accepted Answer

To coordinate relocation services for employees

Answer

To provide home insurance.

Answer

To manage legal contracts.

Answer

To set interest rates.

Question 3

Why is communication critical between stakeholders?

Accepted Answer

To align goals and prevent misunderstandings

Answer

To confuse competitors.

Answer

To delay property transfers.

Answer

To limit stakeholder access.

Question 4

What is the function of a real estate agent in relocation?

Accepted Answer

To help sell or buy homes during relocation

Answer

To provide mortgage loans.

Answer

To appraise the property.

Answer

To notarize legal forms.

Question 5

Why are service level agreements (SLAs) important?

Accepted Answer

To ensure performance standards in service delivery

Answer

To define dress codes.

Answer

To assign job titles.

Answer

To reduce service availability.

Question 6

What is the employee’s responsibility in the relocation process?

Accepted Answer

To follow the relocation program guidelines

Answer

To schedule appraisals independently.

Answer

To determine the real estate commission.

Answer

To select moving vendors for others.

Question 7

How does stakeholder collaboration improve service delivery?

Accepted Answer

By aligning efforts for smooth execution

Answer

By reducing the need for updates.

Answer

By increasing paperwork.

Answer

By outsourcing key steps.

Question 8

What is the employer’s role in relocation?

Accepted Answer

To create policies and approve relocation expenses

Answer

To sell the employee's property.

Answer

To appraise all company homes.

Answer

To notarize closing documents.

Question 9

What does a relocation counselor do?

Accepted Answer

They assist and guide the employee during relocation

Answer

They issue driver's licenses.

Answer

They handle tax filings.

Answer

They design moving trucks.