Mixed Deck — All CRP Topics Flashcards

Which type of international assignment typically lasts one to three years?

Answer: Long-term assignment

Long-term assignments generally range from one to three (sometimes five) years and involve full expatriate packages.

When a relocation vendor fails to meet SLA standards, the first step should be:

Answer: Document the failure and initiate a formal performance improvement discussion with the vendor

Documenting failures and engaging the vendor in a structured improvement process preserves the relationship while creating a record and accountability mechanism.

What is the role of a relocation management company (RMC) in policy execution?

Answer: Administers the program, coordinates suppliers, and provides reporting for the employer

RMCs manage services, supplier networks, and data, while the employer sets the policy.

A house-hunting trip benefit generally helps the employee to:

Answer: Visit the destination to choose a home or rental before moving

House-hunting trips allow employees and often spouses to explore housing and neighborhoods before relocating.

How frequently should vendor performance reviews typically occur in a well-managed relocation program?

Answer: Quarterly at minimum, with annual comprehensive reviews

Quarterly reviews allow for timely identification of performance trends and corrective action before problems affect a large number of transferees.

A counselor noticing signs of depression or serious emotional distress in a transferee should:

Answer: Refer the employee to an Employee Assistance Program (EAP)

EAP referrals are the appropriate professional response when mental health concerns arise; they fall outside a CRP's scope of practice.

Which transferee survey metric is most commonly used as a top-level indicator of relocation service quality?

Answer: Net Promoter Score (NPS)

NPS asks transferees how likely they are to recommend the relocation program, providing a single, comparable measure of overall satisfaction.

Which law protects employees' personal information during relocation?

Answer: GDPR

The General Data Protection Regulation (GDPR) is a comprehensive data privacy law that protects employees' personal information during relocation, especially when dealing with EU citizens or data processed within the EU. It sets strict rules on how personal data (like addresses, family details, financial information) is collected, stored, processed, and shared. Compliance with GDPR ensures privacy and data security throughout the relocation process.

Which service may be offered at destination after shipment?

Answer: Unpacking & debris removal

After household goods arrive at the destination, unpacking and debris removal services help transferees settle into their new home quickly and efficiently. Movers will unpack boxes, place items in designated rooms, and then remove all used packing materials. This significantly reduces the burden on the transferee, allowing them to focus on other aspects of settling in.

What does 'cost of living adjustment (COLA)' compensate an employee for in a domestic relocation context?

Answer: The differential in everyday living expenses such as groceries, utilities, and transportation between two cities

COLA payments are designed to neutralize the higher day-to-day cost of living in the destination city so the employee's real purchasing power is maintained.

What distinguishes a long-term assignment from a short-term assignment in many policies?

Answer: Duration, commonly one year or more for long term versus under one year for short term

Policies often differentiate by length, with long-term assignments receiving fuller relocation benefits and short-term ones receiving per diem-style support.

Which regulation governs the assignment of U.S. employees to foreign subsidiaries regarding social security contributions?

Answer: Totalization agreements

Totalization agreements between the U.S. and other countries prevent double taxation of Social Security contributions for internationally mobile employees.

When signing the delivery inventory, a transferee who notes exceptions for damage should understand that:

Answer: Their right to claim is preserved

Noting exceptions at delivery documents damage and preserves the right to file a claim.

What is the purpose of a household goods move in relocation?

Answer: To move personal household items

The primary purpose of a household goods move in relocation is to transport a transferee's personal belongings and furnishings from their current residence to their new home. This service ensures that employees can establish a comfortable and familiar living environment in their new location, minimizing disruption to their personal lives.

A destination services provider should do which of the following when a transferee's expectations exceed the policy benefits?

Answer: Communicate policy limits clearly and refer questions to the client's HR/mobility contact

Providers must stay within authorized policy and escalate exceptions to the client.

A relocation coordinator notices that household goods shipment costs are consistently 20% over budget. What is the BEST first step?

Answer: Audit actual weights and services versus original estimates to identify variance drivers

Auditing actual versus estimated costs identifies specific variance drivers such as underestimated weights, accessorial charges, or poor estimating practices before taking corrective action.

What is a 'high-value inventory' used for?

Answer: Listing items above a carrier-set value, such as artwork, with a declared worth

Shippers list high-value articles separately, which affects carrier liability for those items.

Which of the following is commonly included in destination services?

Answer: Home-finding & school support

Destination services are designed to help transferees and their families settle into a new location smoothly. Home-finding assistance ensures they secure suitable housing, while school support helps integrate children into the local education system. These are fundamental services addressing critical needs for successful family relocation.

What is the function of a 'referral fee' paid by a destination real estate agent to the relocation company?

Answer: It is a fee paid to the RMC for referring the transferee buyer to the agent, helping offset program costs

Destination referral fees (typically 25–35% of commission) are paid by the buyer's agent to the RMC and help offset overall program administration costs.

What is the goal of benchmarking in relocation policy design?

Answer: To compare with best practices in the industry

The goal of benchmarking in relocation policy design is to compare an organization's current policies and practices against industry best practices and those of competitor companies. This process helps identify areas for improvement, ensures the policy remains competitive, and allows the company to offer benefits that are attractive and relevant to relocating employees. It's about staying current and effective, not increasing benefits without limit.