Employee Counseling and Support Flashcards
6 cards from real CRP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Employee Counseling and Support flashcards as text
What does 'pre-decision counseling' primarily focus on?
Answer: Helping the employee decide whether to accept the relocation offer
Pre-decision counseling provides information about benefits, the destination, and support resources so the employee can make an informed acceptance decision.
Which of the following best describes 'relocation acceptance rate'?
Answer: The percentage of employees who accept a transfer when offered
Relocation acceptance rate measures how many employees agree to relocate, and is a key KPI for program effectiveness.
A counselor noticing signs of depression or serious emotional distress in a transferee should:
Answer: Refer the employee to an Employee Assistance Program (EAP)
EAP referrals are the appropriate professional response when mental health concerns arise; they fall outside a CRP's scope of practice.
What is the purpose of a 'benefits orientation call'?
Answer: To walk the transferee through all applicable relocation benefits at the start of the move
A benefits orientation call ensures transferees understand what they are entitled to and how to use their benefits efficiently.
How should a CRP handle cultural or religious preferences expressed by a transferee?
Answer: Incorporate preferences into destination area recommendations and service coordination
Culturally competent service means integrating personal, cultural, and religious needs into the relocation plan where feasible.
Tracking customer satisfaction scores from transferees primarily helps a CRP organization to:
Answer: Identify service gaps and continuously improve relocation program quality
Satisfaction data drives service improvement, vendor accountability, and program benchmarking.