CRM Business Continuity and Crisis Management 3

Question 1

What distinguishes a 'warm site' from a 'hot site' in disaster recovery?

Accepted Answer

A warm site has basic infrastructure and some hardware but requires additional setup time compared to a hot site

Answer

A warm site has pre-installed hardware and connectivity but requires some configuration and data restoration time, making it a middle ground between the expensive hot site and the slower cold site.

Question 2

A post-incident review (or 'lessons learned' session) in crisis management is primarily conducted to:

Accepted Answer

Identify what worked, what failed, and how plans should be improved for future events

Answer

Post-incident reviews are conducted to systematically capture lessons learned, identify gaps, and continuously improve business continuity and crisis management capabilities.

Question 3

Which type of business continuity test involves stopping production systems and redirecting all operations to the recovery environment?

Accepted Answer

Full interruption test

Answer

A full interruption test (or cutover test) shuts down the primary systems and requires the organization to fully operate from the recovery environment, providing the most realistic validation.

Question 4

What role does senior management play in an effective Business Continuity Program?

Accepted Answer

Senior management provides visible sponsorship, resources, and accountability for the BCM program

Answer

Senior management's active sponsorship is critical to BCM success, as they allocate resources, set organizational priorities, and embed resilience into the corporate culture.

Question 5

In crisis management, what is the primary function of an Emergency Operations Center (EOC)?

Accepted Answer

To provide a centralized command and coordination hub for managing crisis response

Answer

An EOC provides a designated, pre-equipped location where crisis management teams coordinate response activities, gather information, and make decisions during an emergency.

CRM - Certified Risk Manager Practice Test

CRM - Certified Risk Manager Practice Test

CRM Business Continuity and Crisis Management 3