CRM Business Continuity and Crisis Management 3

Question 1

What distinguishes a 'warm site' from a 'hot site' in disaster recovery?

Accepted Answer

A warm site has basic infrastructure and some hardware but requires additional setup time compared to a hot site

Answer

A warm site is located in a warmer geographic region for climate resilience

Answer

A warm site is owned by the organization while a hot site is leased from a vendor

Answer

A warm site is used only for data backups, not for operational recovery

Question 2

A post-incident review (or 'lessons learned' session) in crisis management is primarily conducted to:

Accepted Answer

Identify what worked, what failed, and how plans should be improved for future events

Answer

Assign blame and disciplinary action to responsible parties

Answer

Provide documentation solely for insurance claim purposes

Answer

Satisfy regulatory requirements without analyzing actual performance

Question 3

Which type of business continuity test involves stopping production systems and redirecting all operations to the recovery environment?

Accepted Answer

Full interruption test

Answer

Tabletop exercise

Answer

Parallel test

Answer

Structured walk-through

Question 4

What role does senior management play in an effective Business Continuity Program?

Accepted Answer

Senior management provides visible sponsorship, resources, and accountability for the BCM program

Answer

Senior management is not typically involved as BCM is an operational function

Answer

Senior management's role is limited to signing off on the BCP document

Answer

Senior management is responsible only for external communications during a crisis

Question 5

In crisis management, what is the primary function of an Emergency Operations Center (EOC)?

Accepted Answer

To provide a centralized command and coordination hub for managing crisis response

Answer

To serve as a public press conference location during a crisis

Answer

To house backup IT servers and data storage systems

Answer

To serve as a temporary shelter for displaced employees

Question 6

Which of the following best describes the concept of 'supply chain resilience' as part of business continuity management?

Accepted Answer

Identifying and managing risks that could disrupt the flow of goods and services from external suppliers

Answer

Negotiating lower prices with suppliers to reduce financial risk

Answer

Eliminating all reliance on third-party suppliers by vertically integrating operations

Answer

Storing one year of inventory to prevent any supply chain interruptions

Question 7

Under the Incident Command System (ICS), what is the purpose of the 'unified command' structure?

Accepted Answer

To allow multiple agencies or organizations to jointly manage an incident while maintaining individual accountability

Answer

To place one organization in sole command of all crisis response activities

Answer

To eliminate the need for a designated incident commander

Answer

To transfer incident command to federal authorities automatically