CRM CRM Legal Compliance & Risk Management

Question 1

Under the Americans with Disabilities Act (ADA), a restaurant is required to:

Accepted Answer

Provide accessible entrances, restrooms, and seating areas for guests with disabilities

Answer

Offer a separate menu for guests with disabilities

Answer

Hire a minimum percentage of employees with disabilities

Answer

Provide complimentary meals to guests with disabilities

Question 2

A restaurant manager discovers that a server has been working off the clock to complete side-work. Under the Fair Labor Standards Act (FLSA), this is:

Accepted Answer

A violation—all hours worked must be recorded and compensated at the applicable wage

Answer

Acceptable if the employee volunteers to do so

Answer

Legal as long as the employee earns above minimum wage on average

Answer

Permitted if the side-work takes less than 30 minutes

Question 3

Dram shop laws in the United States hold restaurants liable for:

Accepted Answer

Injuries or damages caused by a visibly intoxicated guest who was served alcohol on the premises

Answer

Serving alcohol without a food order

Answer

Running a happy hour promotion

Answer

Allowing guests to bring their own wine

Question 4

Which federal law requires restaurants to post specific notices about employee rights in the workplace?

Accepted Answer

The National Labor Relations Act (NLRA) and Department of Labor posting requirements

Answer

The Food Safety Modernization Act (FSMA)

Answer

The Sherman Antitrust Act

Answer

The Truth in Menu Act

Question 5

A restaurant employee reports sexual harassment by a co-worker. Under Title VII of the Civil Rights Act, the manager must:

Accepted Answer

Take the complaint seriously, investigate promptly, and take corrective action if harassment occurred

Answer

Dismiss the complaint if it is the employee's first report

Answer

Transfer the complaining employee to a different shift immediately

Answer

Wait for HR to initiate an investigation before taking any action

Question 6

Tip pooling among front-of-house and back-of-house employees is governed primarily by:

Accepted Answer

The Fair Labor Standards Act (FLSA) and any applicable state tip-pooling laws

Answer

The ADA

Answer

The Health Insurance Portability and Accountability Act (HIPAA)

Answer

IRS Form W-2 reporting rules only