CRM Technology & Systems Management Flashcards
6 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CRM Technology & Systems Management flashcards as text
What is an Electronic Document and Records Management System (EDRMS) primarily designed to do?
Answer: Capture, store, manage, and provide access to records throughout their lifecycle
An EDRMS is designed to capture, store, manage, and provide access to records throughout their entire lifecycle in a digital environment.
Which metadata element is MOST critical for enabling retrieval of records in a records management system?
Answer: Classification or subject descriptor
Classification or subject descriptor metadata is most critical because it enables users to locate and retrieve records based on their content and context.
In a records management system, what does 'interoperability' refer to?
Answer: The capacity of different systems to exchange and use information seamlessly
Interoperability refers to the capacity of different systems and organizations to exchange and use information seamlessly without special effort.
What is the purpose of an audit trail in an electronic records management system?
Answer: To track all actions performed on a record, such as creation, access, modification, and deletion
An audit trail tracks all actions performed on a record, providing accountability and enabling investigation of unauthorized access or changes.
Which of the following BEST describes a 'vital records' program in the context of technology systems?
Answer: Identification and protection of records essential to resume critical business functions after a disaster
A vital records program identifies and protects records essential for resuming critical business functions after a disaster or emergency.
What is 'migration' in digital records management?
Answer: Transferring records from one technology system or format to another to ensure ongoing accessibility
Migration is the process of transferring records from one technology system or format to another to ensure their ongoing accessibility as technology changes.