CRM Technology & Systems Management Flashcards
6 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CRM Technology & Systems Management flashcards as text
Which standard provides guidance on metadata for records management systems?
Answer: ISO 23081
ISO 23081 provides guidance specifically on metadata for records management, complementing the broader records management framework in ISO 15489.
What does 'format obsolescence' pose as a risk to digital records?
Answer: Records becoming inaccessible because software to read the format no longer exists
Format obsolescence occurs when software to read a digital format no longer exists, making records inaccessible despite being physically intact.
In records management, what is an 'enterprise content management' (ECM) system?
Answer: A comprehensive platform for capturing, managing, storing, preserving, and delivering content across an organization
An ECM system is a comprehensive platform that captures, manages, stores, preserves, and delivers content and records across an entire organization.
What is the role of a 'taxonomy' in a records management system?
Answer: To provide a hierarchical structure for organizing and classifying records consistently
A taxonomy provides a hierarchical structure for organizing and classifying records consistently, enabling systematic retrieval and management.
Which approach BEST supports long-term digital preservation of records?
Answer: Converting records to open, non-proprietary formats and regularly migrating them
Converting records to open, non-proprietary formats and regularly migrating them supports long-term digital preservation by reducing format obsolescence risk.
What is cloud storage's primary advantage for records management programs?
Answer: It provides scalable, offsite storage accessible from multiple locations with built-in redundancy
Cloud storage provides scalable, offsite storage that is accessible from multiple locations and typically includes built-in redundancy to protect against data loss.