CRM Project Management Fundamentals

Question 1

What are the five process groups in CRM project management?

Accepted Answer

Initiating, Planning, Executing, Monitoring & Controlling, Closing

Answer

The five groups cover the lifecycle: Initiating, Planning, Executing, Monitoring & Controlling, and Closing.

Question 2

What is the critical path in CRM project scheduling?

Accepted Answer

The longest sequence of dependent tasks determining minimum duration

Answer

The critical path identifies the longest chain of dependent tasks; delays on these directly delay project completion.

Question 3

What is scope creep in CRM project management?

Accepted Answer

Uncontrolled scope expansion without adjusting time, cost, or resources

Answer

Scope creep adds requirements without formal evaluation, causing schedule delays and budget overruns.

Question 4

What is a work breakdown structure in CRM practice?

Accepted Answer

Hierarchical decomposition of deliverables into manageable work packages

Answer

A WBS breaks total scope into progressively smaller components for easier estimation, scheduling, and tracking.

Question 5

What is the triple constraint in CRM project management?

Accepted Answer

The interdependent relationship between scope, time, and cost

Answer

Scope, time, and cost are interdependent: changing one affects the others. Managers must balance all three.

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