CRM Records Retention & Disposition

Question 1

What is a record retention schedule?

Accepted Answer

A timeline for keeping and disposing of records.

Answer

A list of meeting times.

Answer

A calendar of pay periods.

Answer

An event planning document.

Question 2

What factor determines how long a record is retained?

Accepted Answer

Applicable laws and business needs.

Answer

Manager preference.

Answer

Number of employees.

Answer

Availability of storage boxes.

Question 3

What does disposition refer to in records management?

Accepted Answer

Archiving or securely destroying records.

Answer

Moving records to a new folder.

Answer

Changing font styles.

Answer

Scanning all papers.

Question 4

Why is authorized approval required before destroying records?

Accepted Answer

To ensure proper documentation and legality.

Answer

To keep employees busy.

Answer

To make room on desks.

Answer

To confuse auditors.

Question 5

What is the purpose of a certificate of destruction?

Accepted Answer

To confirm records were destroyed according to policy.

Answer

To record attendance.

Answer

To track who opened the file.

Answer

To assign storage space.

Question 6

When should records be reviewed for disposition?

Accepted Answer

Before retention periods expire.

Answer

Every 10 years only.

Answer

When staff have time.

Answer

During holidays.

Question 7

What is the risk of keeping records beyond their retention period?

Accepted Answer

Increased liability and costs.

Answer

Higher employee satisfaction.

Answer

Reduced compliance risk.

Answer

More office space.

Question 8

What is a benefit of automating retention schedules?

Accepted Answer

Enhances compliance and reduces oversight.

Answer

Increases manual errors.

Answer

Reduces data integrity.

Answer

Slows down audits.

Question 9

What type of records might be exempt from destruction?

Accepted Answer

Records under legal hold or with historical significance.

Answer

Draft documents.

Answer

Duplicates of memos.

Answer

Unopened emails.