CRCR CRCR - Certified Revenue Cycle Representative Program Account Follow-Up and Collections 3

Question 1

What is the primary goal of an aged trial balance (ATB) in accounts receivable management?

Accepted Answer

To identify and prioritize outstanding balances by age

Answer

The ATB organizes outstanding AR by age, helping collectors identify which accounts need immediate follow-up.

Question 2

Which action best demonstrates compliance during the patient collections process?

Accepted Answer

Providing an itemized bill upon request before pursuing collections

Answer

Patients have the right to an itemized bill, and providing it upon request is a compliance best practice before escalating collections.

Question 3

What is a charity care write-off in hospital collections?

Accepted Answer

A reduction of a patient balance for patients who qualify based on financial hardship

Answer

Charity care write-offs apply to balances for patients who meet income-based financial assistance criteria under the facility's charity care policy.

Question 4

Which of the following is a common reason a patient balance fails to collect?

Accepted Answer

The patient's address on file is outdated

Answer

Outdated contact information prevents the organization from reaching the patient, leading to undelivered bills and collection failure.

Question 5

How does a payment posting error affect the collections process?

Accepted Answer

It can create false balances causing unnecessary collection activity

Answer

Incorrect payment posting can create phantom balances that trigger unwarranted collection letters or inflate AR.

CRCR - Certified Revenue Cycle Representative Program Practice Test