CRCR CRCR - Certified Revenue Cycle Representative Program Account Follow-Up and Collections 3

Question 1

What is the primary goal of an aged trial balance (ATB) in accounts receivable management?

Accepted Answer

To identify and prioritize outstanding balances by age

Answer

To calculate total charges billed during a period

Answer

To reconcile cash deposits with bank statements

Answer

To report total contractual adjustments by payer

Question 2

Which action best demonstrates compliance during the patient collections process?

Accepted Answer

Providing an itemized bill upon request before pursuing collections

Answer

Calling the patient's employer to discuss the balance

Answer

Sending the account to collections without prior notice

Answer

Adding interest charges without patient consent

Question 3

What is a charity care write-off in hospital collections?

Accepted Answer

A reduction of a patient balance for patients who qualify based on financial hardship

Answer

A discount given to patients who pay in full within 30 days

Answer

A contractual adjustment applied when a payer underpays

Answer

A bad debt write-off for patients who refuse to pay

Question 4

Which of the following is a common reason a patient balance fails to collect?

Accepted Answer

The patient's address on file is outdated

Answer

The claim was submitted with the correct diagnosis code

Answer

The patient was provided financial counseling at discharge

Answer

The payer paid the claim in full

Question 5

How does a payment posting error affect the collections process?

Accepted Answer

It can create false balances causing unnecessary collection activity

Answer

It has no effect on collections

Answer

It automatically triggers a refund to the patient

Answer

It reduces the AR days metric permanently

Question 6

What is the purpose of establishing a payment plan for a patient with a large balance?

Accepted Answer

To provide a structured affordable way to resolve the balance and prevent bad debt

Answer

To delay reporting the account to the credit bureau indefinitely

Answer

To reduce the total amount owed by the patient

Answer

To transfer financial responsibility to a guarantor