CQIA Team Dynamics 5

Question 1

Which of the following is MOST likely to cause a quality improvement team to fail?

Accepted Answer

Lack of clear goals, defined roles, and management support

Answer

Teams most commonly fail when they lack clear direction, undefined member roles, and visible support from organizational leadership.

Question 2

The 'adjourning' stage in Tuckman's model involves:

Accepted Answer

Team disbandment and recognition of accomplishments after project completion

Answer

Adjourning is the final stage where teams wrap up activities, celebrate achievements, and transition members back to regular assignments.

Question 3

A quality improvement team wants to prioritize which of 12 problems to address first. The MOST appropriate tool is:

Accepted Answer

Pareto chart

Answer

A Pareto chart displays problems in descending order of frequency or impact, helping teams focus on the 'vital few' issues using the 80/20 principle.

Question 4

What is the key advantage of using a structured agenda for quality team meetings?

Accepted Answer

It ensures focused discussion, efficient use of time, and clear action items

Answer

A structured agenda keeps meetings focused, helps manage time effectively, and ensures the team leaves with clear next steps.

Question 5

When assigning action items at the end of a team meeting, best practice requires capturing:

Accepted Answer

The task, the person responsible, and the due date

Answer

Effective action items always include what must be done, who owns it, and by when—creating clear accountability.

(CQIA) ASQ Certified Quality Improvement Associate Practice Test