CQIA Team Dynamics 3

Question 1

Which of the following is a characteristic of a high-performing quality improvement team?

Accepted Answer

Members hold each other accountable for results

Answer

High-performing teams develop peer accountability, where members take responsibility for their commitments and hold others to theirs.

Question 2

The 'norming' phase of Tuckman's model is BEST characterized by:

Accepted Answer

Team members establishing cohesion and agreed-upon norms

Answer

In the norming stage, teams resolve earlier conflicts and develop shared norms, roles, and cooperative working relationships.

Question 3

When a quality team uses an affinity diagram, what is the PRIMARY goal?

Accepted Answer

To organize large amounts of qualitative data into natural groupings

Answer

An affinity diagram groups related ideas or data into clusters to reveal patterns and themes from large volumes of information.

Question 4

A team facilitator notices that one member dominates every discussion. The BEST intervention is to:

Accepted Answer

Use structured techniques like round-robin to ensure equal participation

Answer

Round-robin and similar structured participation techniques ensure all voices are heard without singling out any one member.

Question 5

What does the term 'psychological safety' mean in the context of a quality improvement team?

Accepted Answer

A work environment where members feel safe to speak up without fear of ridicule

Answer

Psychological safety, as described by Amy Edmondson, means team members feel safe to take interpersonal risks like sharing ideas, questions, or concerns.

(CQIA) ASQ Certified Quality Improvement Associate Practice Test

(CQIA) ASQ Certified Quality Improvement Associate Practice Test

CQIA Team Dynamics 3