CQIA Team Dynamics 2

Question 1

During the 'storming' stage of team development, what is the most effective leadership approach?

Accepted Answer

Provide strong direction and mediate conflicts constructively

Answer

During storming, leaders must actively mediate conflicts and provide clear direction to help the team move forward productively.

Question 2

A quality improvement team has been unable to reach consensus on a solution after multiple meetings. Which technique is BEST to resolve this stalemate?

Accepted Answer

Multivoting to narrow down options democratically

Answer

Multivoting allows the team to reduce a large list of options to a manageable few through successive rounds of voting, building toward consensus.

Question 3

Which team role is MOST responsible for ensuring meetings stay on track and time-boxed?

Accepted Answer

Timekeeper

Answer

The timekeeper monitors the clock and alerts the team when allotted time for agenda items is running out.

Question 4

What is the primary purpose of establishing ground rules at the start of a quality improvement team?

Accepted Answer

To create shared behavioral expectations that guide team interactions

Answer

Ground rules set mutual behavioral expectations that help the team function cohesively and resolve disputes consistently.

Question 5

In a cross-functional quality team, a member repeatedly misses deadlines, affecting the whole group. The FIRST step the team leader should take is:

Accepted Answer

Have a private, direct conversation with the member to understand the barrier

Answer

Addressing performance issues privately and directly first respects the individual and often uncovers fixable barriers before escalation is needed.

(CQIA) ASQ Certified Quality Improvement Associate Practice Test

(CQIA) ASQ Certified Quality Improvement Associate Practice Test

CQIA Team Dynamics 2