CQIA Quality Fundamentals 2

Question 1

Which quality concept describes the difference between what a customer expects and what they actually receive?

Accepted Answer

Quality gap

Answer

A quality gap is the measurable difference between customer expectations and actual delivered quality.

Question 2

In quality management, 'fitness for use' is a definition attributed to which quality pioneer?

Accepted Answer

Joseph Juran

Answer

Joseph Juran defined quality as 'fitness for use,' meaning a product meets the customer's intended purpose.

Question 3

A process that produces output within specification limits but shows a non-random pattern is best described as:

Accepted Answer

Capable but not stable

Answer

A non-random pattern indicates the process is not in statistical control (unstable), even if output meets specs.

Question 4

Which of the following best represents an internal failure cost?

Accepted Answer

Rework performed before shipment

Answer

Internal failure costs occur when defects are found before the product reaches the customer, such as rework.

Question 5

The PDCA cycle was popularized in quality management primarily by:

Accepted Answer

W. Edwards Deming

Answer

W. Edwards Deming popularized the Plan-Do-Check-Act cycle as a foundation for continuous improvement.

(CQIA) ASQ Certified Quality Improvement Associate Practice Test