CQIA Process Improvement 5

Question 1

Which of the following describes a 'process owner' in a quality improvement effort?

Accepted Answer

The person accountable for the performance and improvement of a specific process

Answer

A process owner is the individual accountable for the end-to-end performance of a specific process, including its improvement.

Question 2

A team discovers that a process step adds cost but no value from the customer's perspective. This step is best categorized as:

Accepted Answer

Non-value-added and unnecessary

Answer

Steps that add cost without adding customer value and are not required by regulation or business necessity are pure waste to be eliminated.

Question 3

Which phase of PDCA (Plan-Do-Check-Act) involves evaluating whether the implemented change achieved the desired results?

Accepted Answer

Check

Answer

The 'Check' phase compares results against the planned objectives to determine if the change was effective.

Question 4

A scatter diagram shows a strong positive correlation between two variables. This means:

Accepted Answer

As one variable increases, the other tends to increase

Answer

A positive correlation means both variables tend to increase together, though correlation alone does not establish causation.

Question 5

Which of the following is the primary purpose of a project charter in a quality improvement project?

Accepted Answer

To formally define the project scope, goals, team, and timeline

Answer

A project charter formally authorizes the project and defines its scope, objectives, team members, and expected timeline.

(CQIA) ASQ Certified Quality Improvement Associate Practice Test