CQIA Process Improvement 3

Question 1

Which of the following best describes 'benchmarking' in process improvement?

Accepted Answer

Comparing processes against best-in-class organizations

Answer

Benchmarking involves comparing one's processes, products, or performance metrics to industry best practices or competitors.

Question 2

A SIPOC diagram helps a team understand a process by identifying Suppliers, Inputs, Process, Outputs, and:

Accepted Answer

Customers

Answer

SIPOC stands for Suppliers, Inputs, Process, Outputs, and Customers — it provides a high-level view of a process and its stakeholders.

Question 3

Which metric best measures process efficiency by comparing value-added time to total lead time?

Accepted Answer

Process cycle efficiency (PCE)

Answer

Process cycle efficiency (PCE) is the ratio of value-added time to total lead time, indicating how efficiently the process uses time.

Question 4

An improvement team is in the 'Control' phase of DMAIC. Which action is most appropriate at this stage?

Accepted Answer

Developing a monitoring plan to sustain gains

Answer

The Control phase focuses on sustaining improvements through monitoring plans, control charts, and updated standard operating procedures.

Question 5

A team uses a cause-and-effect diagram to organize possible causes of a quality problem. This tool is also known as a:

Accepted Answer

Fishbone diagram

Answer

The cause-and-effect diagram is also called a fishbone or Ishikawa diagram, named after its inventor Kaoru Ishikawa.

(CQIA) ASQ Certified Quality Improvement Associate Practice Test