CQIA Continuous Improvement 3

Question 1

A process improvement team has identified five potential root causes for a quality problem. Which tool would BEST help them prioritize which cause to address first?

Accepted Answer

Pareto chart

Answer

A Pareto chart ranks causes by frequency or impact, helping teams focus on the vital few causes that account for most of the problem.

Question 2

In the context of continuous improvement, what is the purpose of establishing a 'baseline'?

Accepted Answer

To measure current performance before making changes

Answer

A baseline measures current process performance so that the impact of improvement actions can be quantified and compared.

Question 3

Which statement BEST describes the concept of 'value-added' activity in process improvement?

Accepted Answer

An activity the customer is willing to pay for and that transforms the product

Answer

A value-added activity must meet three criteria: the customer cares about it, it physically changes the product or service, and it is done right the first time.

Question 4

A supervisor resists a process change proposed by the improvement team. According to change management principles, what should the team do FIRST?

Accepted Answer

Understand and address the supervisor's concerns

Answer

Engaging stakeholders by understanding and addressing resistance is a foundational change management practice that builds buy-in.

Question 5

What is the primary benefit of standardizing an improved process after a successful PDCA cycle?

Accepted Answer

It ensures the gains are maintained and provides a new baseline

Answer

Standardization (the 'Act' phase) locks in improvements, prevents regression to old methods, and establishes the new baseline for further improvements.

(CQIA) ASQ Certified Quality Improvement Associate Practice Test

(CQIA) ASQ Certified Quality Improvement Associate Practice Test

CQIA Continuous Improvement 3