CQIA Continuous Improvement 2

Question 1

Which concept describes the idea that small, incremental improvements made continuously are more sustainable than large, infrequent changes?

Accepted Answer

Kaizen

Answer

Kaizen is the Japanese philosophy of continuous, incremental improvement involving everyone in the organization.

Question 2

In a PDCA cycle, what is the primary purpose of the 'Check' phase?

Accepted Answer

Compare results against the plan

Answer

The Check phase involves measuring and analyzing actual results against the planned objectives to determine if the change was effective.

Question 3

A team notices that customer complaints spike every Monday morning. Which continuous improvement approach is BEST suited to investigate this time-based pattern?

Accepted Answer

Control chart with time-series data

Answer

Control charts with time-series data reveal patterns and trends over time, making them ideal for detecting day-of-week or shift-based anomalies.

Question 4

What does the term 'voice of the customer' (VOC) primarily help an organization identify?

Accepted Answer

Customer needs, expectations, and priorities

Answer

VOC is a research technique that captures customers' stated and unstated requirements to guide improvement priorities.

Question 5

Which of the following BEST describes a 'waste walk' in a continuous improvement context?

Accepted Answer

A physical observation of the workplace to identify non-value-added activities

Answer

A waste walk (Gemba walk) involves going to the actual workplace to observe processes and identify the eight types of waste firsthand.

(CQIA) ASQ Certified Quality Improvement Associate Practice Test

(CQIA) ASQ Certified Quality Improvement Associate Practice Test

CQIA Continuous Improvement 2