CQIA Change Management 4

Question 1

An employee openly challenges a new quality procedure in a team meeting, arguing it will slow production. According to change management best practice, the team leader should:

Accepted Answer

Publicly investigate and address the concern transparently

Answer

Openly addressing resistance demonstrates respect for employee input and can convert resistors into supporters when concerns are handled constructively.

Question 2

In a stakeholder map, 'low influence, high interest' stakeholders should primarily be:

Accepted Answer

Kept informed through regular communication

Answer

Low-influence, high-interest stakeholders are most concerned about the outcome; keeping them well-informed maintains their goodwill and prevents escalation.

Question 3

A quality improvement project sponsor's most important role during organizational change is to:

Accepted Answer

Provide visible, active leadership support and remove barriers

Answer

Sponsors are most effective when they visibly champion the change and use their authority to address obstacles that the team cannot resolve on its own.

Question 4

Which of the following is an example of a 'restraining force' in Lewin's Force Field Analysis applied to a quality improvement initiative?

Accepted Answer

Fear of job loss due to process automation

Answer

Fear of job loss is a restraining force because it inhibits employees from embracing change, even when the change is beneficial.

Question 5

The 'desire' component of the ADKAR model refers to:

Accepted Answer

Personal motivation to support and participate in the change

Answer

Desire is the internal motivation an individual must have to engage with and support the change, beyond merely understanding its rationale.

(CQIA) ASQ Certified Quality Improvement Associate Practice Test

(CQIA) ASQ Certified Quality Improvement Associate Practice Test

CQIA Change Management 4