Team Dynamics Flashcards

Which of the following is MOST likely to cause a quality improvement team to fail?

Answer: Lack of clear goals, defined roles, and management support

Teams most commonly fail when they lack clear direction, undefined member roles, and visible support from organizational leadership.

The 'adjourning' stage in Tuckman's model involves:

Answer: Team disbandment and recognition of accomplishments after project completion

Adjourning is the final stage where teams wrap up activities, celebrate achievements, and transition members back to regular assignments.

A quality improvement team wants to prioritize which of 12 problems to address first. The MOST appropriate tool is:

Answer: Pareto chart

A Pareto chart displays problems in descending order of frequency or impact, helping teams focus on the 'vital few' issues using the 80/20 principle.

What is the key advantage of using a structured agenda for quality team meetings?

Answer: It ensures focused discussion, efficient use of time, and clear action items

A structured agenda keeps meetings focused, helps manage time effectively, and ensures the team leaves with clear next steps.

When assigning action items at the end of a team meeting, best practice requires capturing:

Answer: The task, the person responsible, and the due date

Effective action items always include what must be done, who owns it, and by when—creating clear accountability.

Which behavior MOST undermines trust in a quality improvement team?

Answer: Agreeing during meetings but acting against decisions afterward

Publicly agreeing but privately undermining team decisions destroys trust and team cohesion, as members cannot rely on each other's commitments.

In quality improvement, a 'process owner' on a project team is BEST described as:

Answer: The individual accountable for the performance of the process being improved

The process owner is accountable for the ongoing performance and results of the specific process being studied and improved.