Team Dynamics Flashcards
7 cards from real CQIA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Team Dynamics flashcards as text
Which of the following is the BEST reason to include diverse perspectives on a quality improvement team?
Answer: To surface a wider range of ideas and reduce blind spots
Diverse teams bring varied experiences and viewpoints that lead to more creative solutions and help identify issues that homogeneous groups might overlook.
What is the purpose of a 'parking lot' during a quality improvement team meeting?
Answer: To table agenda items that are off-topic for later discussion
A parking lot captures important but off-topic items so they are not lost but also do not derail the current meeting agenda.
In team communication, 'active listening' is BEST demonstrated by:
Answer: Paraphrasing what was said to confirm understanding before responding
Active listening involves paraphrasing or reflecting the speaker's message back to them to confirm accurate understanding before responding.
A team is tasked with reducing customer complaints. When forming this team, which member is MOST critical to include?
Answer: A frontline employee with direct customer interaction experience
Frontline employees have first-hand knowledge of customer interactions and process realities, making them essential for identifying root causes of complaints.
Which of the following is an example of a task-oriented team role rather than a social/maintenance role?
Answer: Information seeker (requests facts and data needed for decisions)
Task-oriented roles like the information seeker focus on accomplishing work objectives, while social roles focus on maintaining team relationships.
A newly formed quality team holds its first meeting but members hesitate to share ideas. The facilitator should FIRST:
Answer: Use an icebreaker and establish psychological safety norms
Icebreakers and establishing safety norms early help team members feel comfortable contributing, which is essential for effective brainstorming.
What is 'consensus' in team decision-making?
Answer: A decision all members can live with and support, even if not their first choice
Consensus does not require unanimous enthusiasm; it means every member can accept and publicly support the decision.