Team Dynamics Flashcards
7 cards from real CQIA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Team Dynamics flashcards as text
Which of the following is a characteristic of a high-performing quality improvement team?
Answer: Members hold each other accountable for results
High-performing teams develop peer accountability, where members take responsibility for their commitments and hold others to theirs.
The 'norming' phase of Tuckman's model is BEST characterized by:
Answer: Team members establishing cohesion and agreed-upon norms
In the norming stage, teams resolve earlier conflicts and develop shared norms, roles, and cooperative working relationships.
When a quality team uses an affinity diagram, what is the PRIMARY goal?
Answer: To organize large amounts of qualitative data into natural groupings
An affinity diagram groups related ideas or data into clusters to reveal patterns and themes from large volumes of information.
A team facilitator notices that one member dominates every discussion. The BEST intervention is to:
Answer: Use structured techniques like round-robin to ensure equal participation
Round-robin and similar structured participation techniques ensure all voices are heard without singling out any one member.
What does the term 'psychological safety' mean in the context of a quality improvement team?
Answer: A work environment where members feel safe to speak up without fear of ridicule
Psychological safety, as described by Amy Edmondson, means team members feel safe to take interpersonal risks like sharing ideas, questions, or concerns.
Which of the following signals that a quality improvement team has reached the 'performing' stage?
Answer: The team works interdependently with minimal need for leader direction
In the performing stage, teams are highly functional, self-directed, and focused on achieving goals with minimal supervision.
A quality team is selecting between five improvement options. They assign weighted criteria and score each option. This technique is called a:
Answer: Decision matrix (criteria matrix)
A decision matrix evaluates and prioritizes options by scoring them against weighted criteria to support objective team decisions.