Team Dynamics Flashcards
7 cards from real CQIA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Team Dynamics flashcards as text
During the 'storming' stage of team development, what is the most effective leadership approach?
Answer: Provide strong direction and mediate conflicts constructively
During storming, leaders must actively mediate conflicts and provide clear direction to help the team move forward productively.
A quality improvement team has been unable to reach consensus on a solution after multiple meetings. Which technique is BEST to resolve this stalemate?
Answer: Multivoting to narrow down options democratically
Multivoting allows the team to reduce a large list of options to a manageable few through successive rounds of voting, building toward consensus.
Which team role is MOST responsible for ensuring meetings stay on track and time-boxed?
Answer: Timekeeper
The timekeeper monitors the clock and alerts the team when allotted time for agenda items is running out.
What is the primary purpose of establishing ground rules at the start of a quality improvement team?
Answer: To create shared behavioral expectations that guide team interactions
Ground rules set mutual behavioral expectations that help the team function cohesively and resolve disputes consistently.
In a cross-functional quality team, a member repeatedly misses deadlines, affecting the whole group. The FIRST step the team leader should take is:
Answer: Have a private, direct conversation with the member to understand the barrier
Addressing performance issues privately and directly first respects the individual and often uncovers fixable barriers before escalation is needed.
Which of the following BEST describes the role of a team 'champion' in a quality improvement project?
Answer: Removes organizational barriers and provides resources for the team
A champion is typically a senior leader who sponsors the team, secures resources, and removes organizational obstacles.
A team member proposes an idea that the rest of the group dismisses without discussion. This is an example of:
Answer: Groupthink in action
Groupthink occurs when the desire for harmony causes the team to suppress dissenting ideas without proper evaluation.