Quality Management Principles Flashcards
7 cards from real CQIA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Management Principles flashcards as text
The PDCA cycle's 'Check' phase is most directly aligned with which quality management principle?
Answer: Evidence-based decision making
The 'Check' phase involves measuring results and comparing them to expected outcomes, which is the essence of evidence-based decision making.
A supplier partnership program where both parties share cost-reduction gains is an example of which principle?
Answer: Mutually beneficial supplier relationships
Mutually beneficial supplier relationships create value for both parties by aligning their goals, which enhances long-term performance.
Which scenario best demonstrates 'process approach' in practice?
Answer: An organization maps inputs, activities, and outputs to optimize a billing process
The process approach involves systematically defining and managing activities and their interactions to achieve desired results efficiently.
Why is 'engagement of people' considered a foundational quality principle?
Answer: Competent, empowered employees are essential to an organization's ability to create value
When people at all levels are engaged and competent, they can effectively contribute to quality objectives and create sustainable value.
An organization uses root cause analysis data from three years of warranty claims to redesign a product. Which principle does this best exemplify?
Answer: Evidence-based decision making
Using historical data (warranty claims and root cause analysis) to drive design decisions directly exemplifies evidence-based decision making.
In quality management, 'continual improvement' differs from 'continuous improvement' in that:
Answer: Continual improvement allows for planned intervals between improvement cycles
ASQ and ISO standards prefer 'continual' because improvement activities occur in recurring cycles with possible intervals, not necessarily without pause.
Which action by senior management most strongly undermines the 'leadership' quality principle?
Answer: Allowing conflicting departmental priorities to override quality goals
When leadership allows competing priorities to override quality goals, it signals that quality is not a genuine organizational commitment, undermining the leadership principle.