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Continuous Improvement Flashcards

7 cards from real CQIA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Continuous Improvement flashcards as text

  1. Which concept describes the idea that small, incremental improvements made continuously are more sustainable than large, infrequent changes?

    Answer: Kaizen

    Kaizen is the Japanese philosophy of continuous, incremental improvement involving everyone in the organization.

  2. In a PDCA cycle, what is the primary purpose of the 'Check' phase?

    Answer: Compare results against the plan

    The Check phase involves measuring and analyzing actual results against the planned objectives to determine if the change was effective.

  3. A team notices that customer complaints spike every Monday morning. Which continuous improvement approach is BEST suited to investigate this time-based pattern?

    Answer: Control chart with time-series data

    Control charts with time-series data reveal patterns and trends over time, making them ideal for detecting day-of-week or shift-based anomalies.

  4. What does the term 'voice of the customer' (VOC) primarily help an organization identify?

    Answer: Customer needs, expectations, and priorities

    VOC is a research technique that captures customers' stated and unstated requirements to guide improvement priorities.

  5. Which of the following BEST describes a 'waste walk' in a continuous improvement context?

    Answer: A physical observation of the workplace to identify non-value-added activities

    A waste walk (Gemba walk) involves going to the actual workplace to observe processes and identify the eight types of waste firsthand.

  6. An organization wants to reduce the time between receiving a customer order and delivering the product. This is an effort to reduce:

    Answer: Lead time

    Lead time is the total elapsed time from order receipt to delivery, and reducing it is a common continuous improvement goal.

  7. Which of the following is an example of 'mistake-proofing' (Poka-Yoke)?

    Answer: A USB connector designed to fit in only one orientation

    Poka-Yoke devices physically prevent errors from occurring or make them immediately obvious, such as a connector that can only be inserted correctly.