CPT Technology & Digital Tools 3

Question 1

A performance technologist is embedding a job aid into a CRM system so reps see it while entering customer data. This approach is BEST described as:

Accepted Answer

Embedded performance support

Answer

Embedding a job aid directly into a workflow tool is the defining characteristic of embedded (in-the-flow) performance support.

Question 2

When evaluating digital tools for a CPT intervention, which evaluation criterion is MOST aligned with Kirkpatrick Level 3?

Accepted Answer

Data showing on-the-job behavior change tracked by the tool

Answer

Kirkpatrick Level 3 (Behavior) requires evidence that skills are transferred and applied on the job, which behavioral tracking data from digital tools provides.

Question 3

Which technology infrastructure consideration is MOST critical before deploying a mobile performance support app to field technicians?

Accepted Answer

Offline functionality for areas with limited connectivity

Answer

Field technicians often work in low-connectivity environments, so offline capability ensures the app remains useful regardless of signal availability.

Question 4

A performance technologist wants to capture tacit knowledge from retiring experts and make it searchable. Which digital tool category is MOST suitable?

Accepted Answer

Knowledge management system with video indexing

Answer

Knowledge management systems with video indexing capture, store, and make expert knowledge searchable, preserving institutional knowledge at scale.

Question 5

In CPT, data analytics dashboards support the evaluation phase PRIMARILY by:

Accepted Answer

Visualizing performance metrics to identify persistent gaps and intervention impact

Answer

Dashboards aggregate and visualize performance data, enabling practitioners to quickly assess whether interventions are closing the targeted gaps.

(CPT) Certified Performance Technologist Practice Test

(CPT) Certified Performance Technologist Practice Test

CPT Technology & Digital Tools 3