CPT Technology & Digital Tools 3 — Questions and Answers
Question 1: A performance technologist is embedding a job aid into a CRM system so reps see it while entering customer data. This approach is BEST described as:
- Embedded performance support (Correct answer)
- Push notification training
- Mandatory e-learning module
- Asynchronous knowledge check
Correct answer: Embedded performance support
Embedding a job aid directly into a workflow tool is the defining characteristic of embedded (in-the-flow) performance support.
Question 2: When evaluating digital tools for a CPT intervention, which evaluation criterion is MOST aligned with Kirkpatrick Level 3?
- Learner satisfaction ratings with the interface
- Cost per seat for the platform license
- Data showing on-the-job behavior change tracked by the tool (Correct answer)
- Number of courses available in the tool's library
Correct answer: Data showing on-the-job behavior change tracked by the tool
Kirkpatrick Level 3 (Behavior) requires evidence that skills are transferred and applied on the job, which behavioral tracking data from digital tools provides.
Question 3: Which technology infrastructure consideration is MOST critical before deploying a mobile performance support app to field technicians?
- App store review ratings
- Offline functionality for areas with limited connectivity (Correct answer)
- Color scheme consistency with corporate branding
- Number of interactive features
Correct answer: Offline functionality for areas with limited connectivity
Field technicians often work in low-connectivity environments, so offline capability ensures the app remains useful regardless of signal availability.
Question 4: A performance technologist wants to capture tacit knowledge from retiring experts and make it searchable. Which digital tool category is MOST suitable?
- Gamification platform
- Knowledge management system with video indexing (Correct answer)
- Synchronous webinar platform
- Annual performance appraisal software
Correct answer: Knowledge management system with video indexing
Knowledge management systems with video indexing capture, store, and make expert knowledge searchable, preserving institutional knowledge at scale.
Question 5: In CPT, data analytics dashboards support the evaluation phase PRIMARILY by:
- Automating content creation
- Visualizing performance metrics to identify persistent gaps and intervention impact (Correct answer)
- Replacing stakeholder interviews
- Scheduling training sessions
Correct answer: Visualizing performance metrics to identify persistent gaps and intervention impact
Dashboards aggregate and visualize performance data, enabling practitioners to quickly assess whether interventions are closing the targeted gaps.
Question 6: Which standard governs the interoperability of digital learning content and LMS platforms most broadly in the US corporate training context?
- ISO 9001
- SCORM (Sharable Content Object Reference Model) (Correct answer)
- Section 508
- GDPR
Correct answer: SCORM (Sharable Content Object Reference Model)
SCORM is the dominant interoperability standard that allows content created in one authoring tool to run and report data in any compliant LMS.
Question 7: A CPT practitioner uses microlearning videos of 2–3 minutes to address a specific skill gap. What technology delivery principle does this BEST reflect?
- Spaced repetition distributed over long intervals
- Chunking content to match cognitive load and attention spans (Correct answer)
- Synchronous cohort-based instruction
- Comprehensive curriculum mapping
Correct answer: Chunking content to match cognitive load and attention spans
Short microlearning segments reduce cognitive overload by chunking information into focused bursts aligned with how working memory processes new content.
CPT Technology & Digital Tools 3
A performance technologist is embedding a job aid into a CRM system so reps see it while entering customer data.
This approach is BEST described as: