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CPT Certified Performance Technologist VIP Practice Exam
CPT — The CPT (Certified Performance Technologist) credential is issued by the International Society for Performance Improvement (ISPI) and is portfolio-based rather than a single written exam — applicants must demonstrate mastery of the 10 ISPI Standards of Performance Technology through verified work samples; this practice set tests the underlying knowledge domains at equivalent rigor.
53
Questions
90m
Time Limit
75.00%
To Pass
Question 1 of 53👑 VIP
A performance technologist is brought in to address a decline in customer satisfaction scores at a regional bank. Before recommending any solution, she spends three weeks observing tellers, reviewing transaction logs, interviewing branch managers, and analyzing customer complaint data. A senior vice president urges her to skip this phase and 'just train the tellers.' Which ISPI Standard of Performance Technology does the practitioner's approach best exemplify?
Questions 2–53 and full explanations are VIP-exclusive.