CPSM Quality Management in Supply Chains

Question 1

In supplier quality management, a First Article Inspection (FAI) is PRIMARILY conducted to:

Accepted Answer

Verify that the first production units from a new or changed process conform to all engineering and design requirements before full production begins

Answer

Audit a supplier's financial health before awarding a contract

Answer

Inspect every unit in a production run to eliminate defective products

Answer

Assess a supplier's environmental compliance practices

Question 2

A supply manager reviewing a supplier's Statistical Process Control (SPC) chart notices that several consecutive data points are all above the process mean but within control limits. This pattern MOST likely indicates:

Accepted Answer

A potential systematic shift or special cause in the process that warrants investigation

Answer

The process is perfectly centered and operating normally

Answer

The control limits are set too wide and need adjustment

Answer

Measurement error in the data collection process

Question 3

ISO 9001 certification of a supplier PRIMARILY assures a buying organization that the supplier:

Accepted Answer

Has a documented quality management system that meets the standard's requirements and is regularly audited

Answer

Produces zero-defect products guaranteed to meet all buyer specifications

Answer

Charges prices competitive with other ISO-certified suppliers

Answer

Uses Six Sigma methodologies in all production processes

Question 4

The Cost of Poor Quality (COPQ) includes which of the following categories?

Accepted Answer

Internal failure costs (e.g., scrap, rework) and external failure costs (e.g., warranty claims, returns)

Answer

Prevention costs and appraisal costs only

Answer

Only warranty claims and customer returns

Answer

Training costs and inspection equipment costs

Question 5

A supply manager is implementing an Approved Supplier List (ASL). The PRIMARY purpose of an ASL is to:

Accepted Answer

Ensure that only suppliers who have been qualified against defined quality and performance criteria are used for production purchases

Answer

Limit the number of purchase orders issued per quarter

Answer

Automatically select the lowest-cost supplier for each purchase

Answer

Track the total spend per supplier for tax reporting purposes

Question 6

In a Six Sigma context, a process operating at Six Sigma quality produces approximately how many defects per million opportunities (DPMO)?

Accepted Answer

3.4 DPMO

Answer

66,807 DPMO

Answer

6,210 DPMO

Answer

1,000 DPMO