CPSA Application Design & Case Management 2

Question 1

In Pega, what is the purpose of an Alternate Stage in a case lifecycle?

Accepted Answer

To handle exception or off-path scenarios such as cancellations or escalations

Answer

Alternate Stages handle exception scenarios (e.g., cancellation, fraud review) that deviate from the primary case flow.

Question 2

Which case status is automatically set by Pega when a case is waiting for a user to complete an assignment?

Accepted Answer

Open-InProgress

Answer

Pega sets the case status to Open-InProgress when an assignment is routed to a user or workbasket.

Question 3

A case designer wants certain steps to execute only when a condition is met. Which Pega feature achieves this?

Accepted Answer

Skip logic on a process step

Answer

Skip logic on a step uses a when condition to determine at runtime whether the step should execute.

Question 4

In a Pega case type, what distinguishes a 'Required' step from an 'Optional' step?

Accepted Answer

Required steps must be completed before the case advances; optional steps may be skipped

Answer

Required steps block case progression until completed, while optional steps can be bypassed without stopping the flow.

Question 5

What does the 'Resolve' action do to a case in Pega?

Accepted Answer

Moves the case to a resolved status and ends active processing

Answer

Resolving a case sets it to a resolved status (e.g., Resolved-Completed) indicating all processing is finished.

(CPSA) Certified Pega System Architect Practice Test