CPSA Application Design & Case Management 2 — Questions and Answers
Question 1: In Pega, what is the purpose of an Alternate Stage in a case lifecycle?
- To define the primary happy-path flow of a case
- To handle exception or off-path scenarios such as cancellations or escalations (Correct answer)
- To create parallel processing branches within a single stage
- To replace the primary stage when SLA thresholds are breached
Correct answer: To handle exception or off-path scenarios such as cancellations or escalations
Alternate Stages handle exception scenarios (e.g., cancellation, fraud review) that deviate from the primary case flow.
Question 2: Which case status is automatically set by Pega when a case is waiting for a user to complete an assignment?
- Open-Pending
- Pending-Approval
- Resolved-Completed
- Open-InProgress (Correct answer)
Correct answer: Open-InProgress
Pega sets the case status to Open-InProgress when an assignment is routed to a user or workbasket.
Question 3: A case designer wants certain steps to execute only when a condition is met. Which Pega feature achieves this?
- Stage entry criteria
- Skip logic on a process step (Correct answer)
- Alternate stage routing
- SLA goal threshold
Correct answer: Skip logic on a process step
Skip logic on a step uses a when condition to determine at runtime whether the step should execute.
Question 4: In a Pega case type, what distinguishes a 'Required' step from an 'Optional' step?
- Required steps run automatically; optional steps need user initiation
- Required steps must be completed before the case advances; optional steps may be skipped (Correct answer)
- Required steps are visible only to managers; optional steps are visible to all users
- Required steps have SLAs; optional steps do not
Correct answer: Required steps must be completed before the case advances; optional steps may be skipped
Required steps block case progression until completed, while optional steps can be bypassed without stopping the flow.
Question 5: What does the 'Resolve' action do to a case in Pega?
- Permanently deletes the case from the database
- Moves the case to a resolved status and ends active processing (Correct answer)
- Transfers the case to another operator for review
- Restarts the case from the first stage
Correct answer: Moves the case to a resolved status and ends active processing
Resolving a case sets it to a resolved status (e.g., Resolved-Completed) indicating all processing is finished.
Question 6: Which Pega construct allows you to define a reusable set of steps that can be called from multiple case types?
- Microjourney
- Flow action
- Spinoff case
- Flow rule (Correct answer)
Correct answer: Flow rule
A Flow rule encapsulates a sequence of steps and can be referenced by multiple case types or stages.
Question 7: When configuring a case type in App Studio, what does the 'Stage Entry Criteria' setting control?
- The conditions that must be true before the case can enter that stage (Correct answer)
- The SLA timer that starts when a stage begins
- The set of operators allowed to work cases in that stage
- The UI skin applied when the stage becomes active
Correct answer: The conditions that must be true before the case can enter that stage
Stage Entry Criteria define preconditions (when conditions) that must evaluate to true before the case transitions into a given stage.
CPSA Application Design & Case Management 2
In Pega, what is the purpose of an Alternate Stage in a case lifecycle?