CPS Workflow Automation & Efficiency 2

Question 1

Which metric best measures the effectiveness of a workflow automation initiative?

Accepted Answer

Cycle time reduction percentage

Answer

Cycle time reduction percentage directly reflects how much faster the process runs after automation, making it the most meaningful effectiveness metric.

Question 2

In workflow automation, what is a 'trigger' most accurately defined as?

Accepted Answer

An event or condition that initiates an automated workflow

Answer

A trigger is the specific event or condition—such as a form submission or time threshold—that starts an automated workflow sequence.

Question 3

A process specialist wants to reduce human error in data entry. Which automation approach is MOST appropriate?

Accepted Answer

Implementing Robotic Process Automation (RPA) for data extraction

Answer

RPA mimics human actions to extract and enter data with high accuracy, directly addressing the root cause of human error in repetitive data tasks.

Question 4

What is 'straight-through processing' (STP) in workflow automation?

Accepted Answer

End-to-end automated transaction processing with no manual intervention

Answer

Straight-through processing allows transactions to flow automatically from start to finish without requiring any human intervention at intermediate steps.

Question 5

When conducting an automation readiness assessment, which factor is LEAST relevant to evaluate?

Accepted Answer

The color scheme of current paper forms

Answer

Aesthetic characteristics of paper forms have no bearing on whether a process is suitable for automation; stability, volume, and data structure are the critical factors.

(CPS) Certified Process Specialist Practice Test

(CPS) Certified Process Specialist Practice Test

CPS Workflow Automation & Efficiency 2